Field service software for IT and equipment service firms
Printers, servers, medical machines, generators - each one with a serial number, a warranty and a promise of how fast you will reach it. Ellibo Field Service holds the history of every machine and warns you before a response time is missed.
Free for 2 technicians, for as long as you like. Works on any device.
Keep the promises in your service contracts
Your customers pay for uptime. These are the gaps that cost you renewals.
Response times tracked on a spreadsheet
The contract promises a visit within 4 hours, but nobody sees the clock until the customer calls to complain.
Contracts, job types and priority set the done-by time. Jobs about to miss it are flagged, and workflow rules can alert the manager.
No history for the machine in front of you
The engineer arrives at a copier and has no idea it had the same fuser fault last month.
Each machine has its own page with every visit and every part fitted. Scanning its QR label opens it on the phone.
Second visits eat the margin
A part was not in the bag, so the engineer goes back tomorrow, and nobody counts how often it happens.
The first-time fix report shows which job types and engineers need a second trip, and van stock shows what each engineer carries.
Contract and billable work mixed up
Was this toner covered by the contract or chargeable? Finance finds out from the customer.
Contracts mark labour free, parts free or a parts discount. The invoice applies it by itself and bills only what is not covered.
From fault report to fixed
- Fault reported
The customer scans the label on the machine and asks for a service, or calls the office.
- Engineer picked
On Professional, skills, service areas, free time and distance suggest who should go.
- Fixed on site
Readings, error codes and photos go on the checklist; parts come from the engineer's van.
- Measured
SLA, first-time fix and profit per job show up in the reports.
Built for machines with a service promise
Equipment register
Brand, model, serial number, install date and warranty, with full visit and parts history.
SLA times
Reach-within and done-within hours from the contract or priority, with warnings before they pass.
Service contracts
Cover chosen machines or the whole customer, plan preventive visits and bill per period.
Suggested engineer
Skills, area, free time, distance and load weighed to suggest who goes.
First-time fix reports
See repeat visits by job type, customer and engineer, and download them as CSV.
API and webhooks
Create jobs from your own monitoring or ticket system and hear when they change.
Day one
- Import customers and their machines from a CSV file, with serial numbers and warranty.
- Add contracts with what they cover and their reach and done-by hours.
- Set skills such as "printers" or "servers" and the areas each engineer covers.
- Build a checklist for preventive maintenance and one for breakdowns.
- Print QR labels for the machines you look after.
Add more Ellibo apps when you need them
One account, the same customers, items and team in every app.
HelpdeskHandle remote questions as tickets and keep site visits for Field Service. InventorySpares in the store and in each engineer's van. SubscriptionsRecurring billing for managed service plans.Field Service for IT & equipment service: FAQ
Can I track equipment by serial number?
Yes. Each piece of equipment has its brand, model, serial number, install date and warranty, and its page shows every visit and every part fitted.
Can it track SLA response times?
Yes, on Professional. Done-by times come from the contract, the job type or the priority, and jobs about to miss them are flagged before they do.
Can contracts cover only some machines?
Yes. Tick the equipment on the contract. With nothing ticked, the contract covers every job for that customer.
Can our own systems create jobs?
Yes, on Business. Use the API to create jobs and the webhooks to hear about changes, signed so you can check they came from us.
How is first-time fix measured?
A job counts as fixed the first time when it had no hold and no new job for the same equipment, or the same customer and type, within 30 days.
Can engineers see the machine history on site?
Yes. Scanning the QR label on the machine opens its page on the phone, with its past visits and parts.
Field Service for other businesses
More Ellibo apps for home & field services
Every machine known, every promise kept
Free for 2 technicians, for as long as you like. Add more apps whenever you are ready.