Service software for AC and appliance repair teams
When the first hot week arrives, the phone does not stop. Ellibo Field Service puts every breakdown call, installation and service visit on one board, sends it to the right technician's phone and turns the visit into an invoice before he leaves the building.
Free for 2 technicians, for as long as you like. Works on any device.
To plan 2
Scheduled 2
Completed 1
The busy season, without the chaos
AC and appliance work comes in waves. These are the problems that pile up when the season turns.
Breakdown calls written on scraps of paper
The office takes forty calls a morning, notes them in a register and phones each technician to read out addresses. Two calls get lost by lunch.
Each call becomes a job with the customer, the unit and what was reported. It waits in "To plan" until someone drags it onto a technician and a time.
AMC visits slip until the customer complains
You sold a yearly contract with four services, but nobody remembers when the next one is due, and the renewal is missed too.
A service contract makes its planned visit jobs two weeks before each one is due, bills itself on the dates you set and flags contracts ending in 30 days.
Was this unit under warranty or not?
The technician charges for a compressor that was still under warranty, and you spend a week sorting out the refund.
Each unit is recorded with its serial number and warranty. A job on a unit under warranty or contract makes the labour and parts free on the invoice by itself.
Gas and parts used but never billed
A technician tops up 2 kg of gas and fits a capacitor, but the job card only says "serviced". The cost is yours.
Parts and gas are added on the job from the phone. They leave stock when the job is completed and land on the invoice at your price.
One breakdown call, start to finish
- The call comes in
The office picks the customer and the AC unit, sets the priority to urgent and writes "not cooling, water dripping".
- It goes on the board
Drag the job onto Alan at 1 PM. The board warns if he is on leave, busy or outside his hours.
- Alan does the visit
He taps On my way, the customer gets a message, then he fills the service checklist, notes the gas pressure and adds the parts.
- Signed and invoiced
The customer signs on the phone, gets the job sheet by email and the VAT or sales tax invoice is made in one click.
Made for cooling and appliance work
Drag-and-drop dispatch board
Technicians down the side, hours across. Drag, move and stretch jobs; clashes show in red.
AMC contracts
Labour free, parts free or a parts discount, visits every 1 to 12 months, and contract invoices made on time.
Units with QR labels
Brand, model, serial, install date and warranty, with every visit and part on one page. A customer can scan the label to ask for service.
Service checklists
Filter cleaned, gas pressure in bar, outdoor unit condition and photos, with required fields before completing.
Gas and spare parts
Parts leave stock when the job is done. With Ellibo Inventory, each van has its own stock.
Online booking
Customers pick a service and a free time on your page, and the job lands on your board.
Ready before the summer rush
- Add job types: breakdown repair, gas top-up, installation, AMC service - each with its usual length and checklist.
- Import your customers and their AC units from a spreadsheet, with serial numbers and warranty dates.
- Invite your technicians and set their working hours and labour rate.
- Enter your running AMC contracts so their visits are planned for you.
- Print QR labels and stick one on each unit at the next visit.
Add more Ellibo apps when you need them
One account, the same customers, items and team in every app.
InventoryVan stock for each technician, loaded from your store. AccountingEvery job invoice and contract bill already in your books. CRMFollow up on AMC renewals and new installation enquiries.Field Service for AC & appliance service: FAQ
Can I manage AMC contracts for AC customers?
Yes. A contract records what is covered, how often to visit and the price. Visit jobs are made two weeks before each one is due, the contract invoices are made on their dates, and contracts ending soon are flagged for renewal.
How do my technicians see their jobs?
They add Field Service to the home screen of their phone. My day lists their jobs in order with the address, directions, the customer's phone and what was reported. It keeps working without signal.
Can I record gas pressure and readings?
Yes. Build your own checklist with number fields and a unit, such as pressure in bar or temperature, plus tick boxes, choices and photos. Mark fields as required.
What happens with warranty repairs?
Record the warranty on the unit as a date or as months from installation. Jobs on a unit under warranty make labour and parts free on the invoice by themselves.
Can customers book a service online?
Yes. Turn on your booking page. Customers pick the service and a free time worked out from your technicians' hours, leave and jobs.
Is there a free plan?
Yes. Two technicians are free for ever, with up to 60 jobs a month. Office users are always free, and every new business gets a 14-day trial of everything.
Field Service for other businesses
More Ellibo apps for home & field services
Keep every unit cool and every visit billed
Free for 2 technicians, for as long as you like. Add more apps whenever you are ready.