Timesheet software for IT services firms
An engineer's week is split between a client build, support tickets and an on-site visit. Timesheets puts all of it on one weekly sheet, read from where each app keeps it, so the hours never disagree and the week can be approved in one go.
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IT hours, from every system, in one place
Your engineers work in three tools a day. These are the problems that follows.
Time is logged three times
Developers log on the project, support logs on the ticket, and then everyone fills in a timesheet as well.
Time from Ellibo Projects, Helpdesk, Field Service and Manufacturing shows on the weekly sheet by itself, read from where it is kept.
The totals never match
The project says 18 hours, the timesheet says 16, and the client invoice says something else.
Nothing is copied, so there is one number for each hour. Field job and ticket time stays billed with the job or ticket, so it never reaches a second invoice.
Support contracts run over quietly
A monthly support contract was sold for 20 hours and nobody noticed it took 31.
Give each job a budget in hours. It shows in red when the job goes over, and Hours by job or project shows where the time went.
Utilisation is a feeling
You think the team is fully booked, but cannot say how much of the week was billable.
Hours by person shows expected, logged and billable hours, and utilisation as billable hours against expected hours.
How an engineer's week is captured
- Work in each app
Log time on the project task, the support ticket or the field job, where the work is done.
- See it on one sheet
Each line shows the app it came from. Add contract and internal hours to the same week.
- One week, right approvers
Project hours go to the project's managers, everything else to the line manager.
- Bill the contract hours
Approved contract hours and hourly project time become invoices, each hourly project on its own.
Built for IT and managed services teams
Time from your other apps
Projects, Helpdesk, Field Service and Manufacturing time on the sheet, on the Standard plan and up.
Job budgets in hours
A budget on each support contract or job, shown in red when it is used up.
Utilisation by person
Billable hours against expected hours, with leave and holidays taken out.
Locked periods
Lock all time up to a date once the month is billed, so nobody changes it.
API, webhooks and rules
On Business, connect your own tools. Rates are never sent through webhooks or rules.
CSV of every report
Download any report or the full list of time with the same figures as on screen.
Ready by Monday
- Turn on time from Projects, Field Service and Helpdesk in Settings.
- Add a job for each support contract, with a budget in hours.
- Set your working week and each engineer's hours a day.
- Pick an approver for each person and turn on weekly approval.
- Lock last month once its invoices are out.
Add more Ellibo apps when you need them
One account, the same customers, items and team in every app.
ProjectsSprint and build time from tasks lands on the weekly sheet. HelpdeskTicket time shows on the sheet and stays billed with the ticket. Field ServiceOn-site job hours join the same week.Timesheets for IT services: FAQ
Do engineers have to log time twice?
No. Time logged in Projects, Helpdesk, Field Service and Manufacturing appears on the weekly sheet by itself. This is on the Standard plan and up.
Can engineers correct ticket or field job time from the sheet?
Yes. Click the time to open the day's details, change your own time and save. A manager corrects other people's time in that app.
Will ticket time be billed twice?
No. Field job and ticket time stays billed with the job or ticket, so it never goes on an invoice from Timesheets.
How is utilisation worked out?
Utilisation is billable hours against expected hours. Leave and holidays from Ellibo HR lower the expected hours.
Can we track hours on a monthly support contract?
Yes. Make the contract a job with a budget in hours. The budget shows in red when the job goes over it.
Is there an API?
Yes, on the Business plan, with webhooks and workflow rules. Rates are never sent through them.
Timesheets for other businesses
More Ellibo apps for software & IT
One week, one sheet, every system
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