Let your customers answer each other
A questions-and-answers community on your own web address: votes and accepted answers, points and badges that reward helpers, and moderation that keeps it clean - joined to your helpdesk, courses and CRM.
Free for 1 forum and 200 members. 14-day trial of everything, no card.
- Votes and accepted answers
- Points that open rights, and badges
- Moderation and spam checks
- 14-day trial of everything, no card
A community that answers the same question once
Every answered question is one less ticket, and one more page people find when they search.
Ask, answer, vote, accept
A forum is for questions with one accepted answer, or for open discussions with replies. Members ask with a clear title, pictures and tags; while they type, similar questions show so they find the answer first. Answers are voted up and down, the best rise to the top, and the asker accepts the one that solved it. Comments ask for detail without cluttering the answers.
- Questions or discussions, per forum
- Votes, accepted answers and "Solved"
- Tags, search and similar questions while asking
- Follow and save posts; edit history kept
Helpers earn their place
Members earn points when their questions and answers are voted up or accepted, and lose them for spam. Points open rights step by step: voting, editing, closing, moderating - so trusted members help keep the forum tidy. Ranks and gold, silver and bronze badges show who helps most, with a weekly, monthly and all-time leaderboard.
- Points for votes and accepted answers - you set how many
- Rights that open with points, per forum if you like
- 27 starter badges given by themselves
- Your own badges and badges by hand from Professional
Clean by default, calm to run
New members' links wait for a look, a forum can check every new member's post, and flagged posts come to one queue. Approve, reject with a reason, close as a duplicate, move to another forum, pin, delete or mark as spam - spam takes the writer's points and can ban them in one click. Your team's answers carry a "Team" mark.
- Queues for posts waiting, flags and comments
- Close with a reason, move, pin, restore
- Spam check, blocked words and posting limits
- Moderators on the site, by points or by role
Joining takes an email address
Members sign in with a link sent to their email, a password if you allow it, or Google. Your team, your eLearning learners and your shop's customers don't sign up again. Members follow posts, tags and forums, get an email when someone answers, and a daily or weekly digest - with one click to stop.
- Sign-in links, optional passwords, Google sign-in
- Email notices and daily or weekly digests
- Profiles with points, badges and best answers
- Member groups for private forums
Fewer tickets, better answers
Turn a forum post into a Helpdesk ticket, or post a ticket's question publicly for others to find. Your help centre and Live Chat agents see matching forum answers. Give an eLearning course or an event its own forum, save a good answer as a Knowledge page, make a CRM lead from a pricing question, and share a post to your social accounts.
- Helpdesk tickets both ways, answers on the help centre
- A forum per course or per event
- Answers saved to Knowledge, leads in CRM
- The newest questions on your Ellibo Website
Names and figures in these pictures are examples.
Your community in three steps
- Name your forums
One for product questions, one for ideas, one for a course. Add a welcome and the house rules.
- Seed it with answers
Post the questions customers ask most, and answer them as the team.
- Share the link
On your website, in emails and in your help centre. Helpers earn points and take it from there.
Your community, next to your business
Each link shows only when you use that app.
The right people keep it running
Your team works in the app; members never see it. Private forums stay private to the people they are for.
Forums, points rules, badges, settings, users and the plan.
Answers as the team, approves, closes, moves and removes posts, bans members.
Members, groups, points and badges by hand.
Sees forums, posts, members and reports. Custom roles from Professional.
For businesses whose customers have questions
- Product communities
Owners help each other with set-up, care and spare parts.For example: appliances, electronics, tools, software
- Customer support
Common questions answered once, in public, before they become tickets.For example: online shops, SaaS, service businesses
- Course discussions
A forum for each course where learners ask and the instructor answers.For example: academies, coaches, training companies
- Member clubs
Private forums for members, partners or dealers.For example: associations, franchises, distributors
- Ideas and feedback
Customers suggest and vote; you see what matters most.For example: product teams, cafés, clubs
- Team Q&A
A forum only your staff can see for internal questions.For example: growing companies, shift teams
One price for your business
Prices are a month, before tax. Members are included. A year costs the same as 10 months.
Free
Standard
Professional
Business
Questions people ask
What is Ellibo Forum?
It is community forum software: a questions-and-answers site for your customers, learners or team. People ask, others answer, the best answers get votes and one is accepted, and the next person with the same question finds it on your site or in a search engine. Points open more rights as members help, badges reward them, and your team moderates from the app.
Is there a free plan?
Yes. The Free plan covers 1 forum and 200 members, with questions and answers, votes, points, badges, moderation and email notices, for as long as you like. Every new business also gets a 14-day trial of every feature, with no card.
How do members join and sign in?
With their email: we send a sign-in link, no password needed (they may set one if you allow it). From Professional, members can also sign in with Google through your own Google key. People of your business signed in to Ellibo, your eLearning learners and, on Business, your online-store customers are members by themselves.
How do I keep spam and trouble out?
Every sign-up and post is guarded by a hidden trap, a speed check and a limit per network; you can add Cloudflare Turnstile from Standard. Links from new members wait for approval, a forum can check every new member's post, and from Professional you set blocked words and posting limits. Members flag posts; your moderators approve, close, mark spam and ban in one place.
Can a forum be private?
Yes, from Standard. A forum can be for everyone, for signed-in members, for your team only, for chosen member groups, for the learners of one eLearning course, or for the people registered for one event.
Does it work with my other Ellibo apps?
Yes, from Standard. Turn a forum post into a Helpdesk ticket, or a ticket into a public question; your help centre and Live Chat agents see matching answers. Save a good answer as a Knowledge page, make a CRM lead from a post, put members who want news on an Email Marketing list, and show the newest questions on your Ellibo Website.
Can I use my own web address?
Yes, from Standard: your forum on an address like community.yourbusiness.com, with a free security certificate. Questions are marked up so search engines can show them as questions and answers.
What does it cost, and what happens after the trial?
Standard is $6 a month before tax, Professional is $12 and Business is $24, for your whole business - members are included up to each plan's number. A year costs the same as 10 months. After the 14-day trial you move to the Free plan or the plan you choose. Nothing is deleted.
Want the details? Read the Forum help guides.
Answer it once, help everyone who asks
Free for 1 forum and 200 members, for ever. 14 days of everything, no card.