Talk to your visitors while they are still deciding
A chat button on your website and store, one inbox for your team, and every chat joined to your customers, orders, leads and tickets. See where visitors are, greet them at the right moment, and let a chatbot answer when you are away.
Free for 1 operator and 100 chats a month. 14-day trial of everything, no card.
- One line of code for any website
- Country, city and local time of every visitor
- Leads, tickets, bookings and pay links from a chat
- 14-day trial of everything, no card
From the first hello to the paid order
Everyday chatting first: the chat button, the inbox, canned replies. Chatbots, routing and the links to your other apps are there when you need them.
A chat button on any website, in your colours
Copy one line into your website, or switch it on for your Ellibo website and online store. Choose the colour, the words, the corner, opening hours and a short form for the name and email before the chat. Visitors can send pictures and files, rate the chat and get a copy by email.
- Works on WordPress, Shopify, Wix, Webflow, Tag Manager and any HTML
- A chat link page for emails, social posts and QR codes
- Only on the websites you list, so nobody copies your chat
- Messages taken while you are away
Answer many chats at once, never miss one
Waiting chats, your chats and (for supervisors) the whole team's in one screen. Type a colon for a canned reply and a slash for a command. Move a chat to a colleague, ask one to join, or write a private note only your team sees. A sound, the tab title and alerts on your phone tell you when someone is waiting.
- Canned replies with ":" and commands like /lead /ticket /pay
- See what the visitor is typing before they send it
- Move and share chats, private notes
- Alerts on your phone, even with the app closed
Know who is on your site, and where from
See everyone on your website right now with their country flag, region and city, their local time, language, device, the page they are on and how they found you. Start a chat with a visitor yourself, or let rules greet them: "on the pricing page, after 30 seconds, ask if they have questions".
- Country, region and city, from our own location database
- Visitor's local time, language and device
- Pages visited, after consent where you ask for it
- Greet, open or hide the chat by page, country, time and visits
A chatbot for the first questions, the right person for the rest
Build chatbots step by step from ready-made scripts: greet, ask with buttons, collect name, email and phone, answer from your Helpdesk help articles, make a lead or a ticket, send your booking page, then pass to a person. New chats go to the right person by language and topic, with a limit of chats at once.
- Ready-made chatbots: welcome, sales, help articles, away
- Answers in words with your own AI key, using only your articles
- Routing by language, skill and least busy, or in turn
- A chat not taken in a minute moves to the next person
Turn a chat into a lead, a ticket, a booking or a payment
Next to every chat you see the visitor's customer record, CRM lead, online orders, invoices and tickets. Type /lead and the lead is in CRM; /ticket and it is in Helpdesk with the chat; /book sends your booking page; /pay 1500 makes an invoice and sends its Pay now link, and the payment lands in your books.
- Orders, invoices, leads and tickets beside the chat
- A CRM lead from every chat with an email, if you like
- A Helpdesk ticket for every message left while away
- Slack and Microsoft Teams alerts, webhooks and Zapier
Names and figures in these pictures are examples.
Chatting in three steps
- Put the chat on your site
Copy one line into your website, or turn on the chat button in your Ellibo website or store. Choose your colour and welcome line.
- Go online and answer
Open the inbox on your computer or phone. Waiting chats come in with a sound; take one and reply, with canned replies to go faster.
- Turn chats into business
Make a lead, a ticket or a booking, send a payment link, or let the chatbot and routing handle the first questions.
One business, one set of customers
Each link shows only when you use that app.
Everyone sees what they should, nothing more
Rights are checked on every action; plan limits are checked when they are used.
Everything: chats, widgets, chatbots, settings, users and the plan.
Answers, sees and joins every chat, sets up widgets, chatbots and canned replies, sees reports.
Takes and answers chats, sees visitors and past chats, keeps their own canned replies.
Reads past chats and reports, answers nothing - and is free. Custom roles from Professional.
Spam limits, bans by visitor, address, email or country, safe file types only, and chats kept as long as you choose. Visitors' internet addresses are kept only to stop spam, then forgotten.
Pay for the people who answer
Prices are a month for each operator, before tax. Viewers are free. A year costs the same as 10 months.
Free
Standard
Professional
Business
Questions people ask
What is Ellibo Live Chat?
Live chat software for your website and online store. Visitors click the chat button and talk to your team; your team answers several chats at once from one inbox, sees who the visitor is and where they are, and turns a chat into a CRM lead, a Helpdesk ticket, a booking or a payment link without leaving it.
Does it work on my website, even if it is not made with Ellibo?
Yes. Copy one line of code into any website: WordPress, Shopify, Wix, Squarespace, Webflow, Google Tag Manager or your own HTML. Your Ellibo website and online store need no code: you turn the chat button on with one switch. There is also a chat link page for emails, social posts and QR codes.
Can I see where my visitors are?
Yes. Each visitor shows their country with its flag, region and city, their local time, language and device, and the pages they visited. The location comes from their internet address, looked up on our own servers; it is approximate (city level), and a VPN shows the VPN's place. Page tracking can wait for the visitor's cookie consent.
What happens when nobody is online?
Visitors leave a message with their email instead; it waits in your inbox and your admins are emailed. You can set opening hours per widget, and from Professional a chatbot can take the message or answer from your help articles while you are away.
Are chatbots included?
From Professional. Build a chatbot step by step: messages, buttons, questions for the name, email or phone, answers from your Helpdesk help articles, a CRM lead, a ticket, your booking page, or passing the chat to a person. With your own AI key, the help-article step answers in a few words.
Can someone copy my chat code onto another site?
You can list the websites the chat may run on. On any other site the browser refuses to show your chat window and our servers refuse its calls.
Which plan do I need?
Free is for 1 operator, 1 chat widget and 100 chats a month, with the last 30 days of history. Standard ($5 an operator a month) adds unlimited chats and history, ratings, transcripts, files, proactive messages and links to your other Ellibo apps. Professional ($10) adds chatbots, routing by language and skill, payment links and custom roles. Business ($18) adds the API, webhooks, the audit log and Analytics. A year costs the same as 10 months.
Who counts as an operator?
Everyone who answers chats: Admins, Supervisors and Operators. Viewers, who only read past chats and reports, are free. Your visitors never count.
Want the details? Read the Live Chat help guides.
Answer your first visitor today
Free for 1 operator and 100 chats a month, for ever. 14 days of everything, no card.