Pay for the people who answer
Start free with 1 operator and 100 chats a month. Paid plans add unlimited chats and history, ratings, files, proactive rules, chatbots, routing and your other Ellibo apps. Viewers are always free. Try every feature for 14 days with no card.
Prices are in US dollars.
Free
- 1 operator
- 1 chat widget
- 100 chats a month
- 30 days of chat history
- Chat widget for any website
- Chat link page
- Operator inbox
- Canned replies
- Visitors on your site now
- Messages while you are away
Standard
- Everything in Free, plus:
- Unlimited operators
- 3 chat widgets
- Unlimited chats a month
- Unlimited days of chat history
- Chat ratings
- Chat transcripts by email
- Files in chat
- See what visitors type
- Move and share chats
- Proactive messages and widget rules
- Leads, tickets and bookings from a chat
- Reports
- CSV downloads
- No Ellibo branding
Professional
- Everything in Standard, plus:
- 10 chat widgets
- Chatbots
- Routing
- Answers from your help centre
- Payment links in chat
- Custom roles
Business
- Everything in Professional, plus:
- Unlimited chat widgets
- API & webhooks
- Audit log
- Chat data in Analytics
- Priority support and onboarding call
A year costs the same as 10 months. Every new business gets a 14-day trial of every feature for up to 10 operators and 5 widgets, with no card. Taxes may apply at checkout.
What would it cost?
Count the people who answer chats. Viewers, who only read chats and reports, are free.
Need a little more?
Add to any paid plan, a month at a time.
What each plan includes
| Feature | Free | Standard | Professional | Business |
|---|---|---|---|---|
| Plan limits | ||||
| OperatorsPeople who answer chats (Admins, Supervisors and Operators). Viewers are free. | 1 | Unlimited | Unlimited | Unlimited |
| Chat widgetsOne widget for each website, shop or chat link. | 1 | 3 | 10 | Unlimited |
| Chats a monthChats started by visitors each month. Messages left while you are away are always taken. | 100 | Unlimited | Unlimited | Unlimited |
| Chat history (days)Days of past chats you can open and search. Older chats are kept and come back when you upgrade. | 30 | Unlimited | Unlimited | Unlimited |
| Chat | ||||
| Chat widget for any websiteOne line of code for any site or shop, your colours, welcome line and opening hours. | ||||
| Chat link pageA page of its own to chat with you, for emails and social posts. | ||||
| Operator inboxMany chats at once, typing signs, sounds and alerts on the phone. | ||||
| Canned repliesReady answers typed with a colon and a shortcut. | ||||
| Messages while you are awayVisitors leave a message with their email when nobody is online. | ||||
| Chat ratingsVisitors rate the chat and leave a comment. | – | |||
| Chat transcripts by emailVisitors get a copy of the chat by email. | – | |||
| Files in chatSend and receive pictures and files. | – | |||
| See what visitors typeRead the visitor's message before they send it. | – | |||
| Move and share chatsMove a chat to a colleague or ask one to join, with private notes. | – | |||
| No Ellibo brandingThe chat widget and emails carry only your business. | – | |||
| Visitors | ||||
| Visitors on your site nowWho is on your site, from which country and city, and the pages they see. | ||||
| Proactive messages and widget rulesGreet visitors by page, country, time on site or visits; hide or open the widget by rule. | – | |||
| Ellibo apps | ||||
| Leads, tickets and bookings from a chatMake a CRM lead, a Helpdesk ticket or a booking without leaving the chat; see the customer's orders. | – | |||
| Payment links in chatSend a payment link while you chat. | – | – | ||
| Reports | ||||
| ReportsChats, waiting and reply times, missed chats, ratings and operators. | – | |||
| CSV downloadsDownload chats and reports as CSV. | – | |||
| Chat data in AnalyticsYour chat data in Ellibo Analytics dashboards. | – | – | – | |
| Automation | ||||
| ChatbotsScripted chatbots that greet, ask questions, collect details and hand over to a person. | – | – | ||
| RoutingChats go to the right person by language and skill, with a limit of chats at once. | – | – | ||
| Answers from your help centreThe chatbot answers from your help articles with your own AI key. | – | – | ||
| Control | ||||
| Custom rolesRoles with exactly the rights you choose. | – | – | ||
| API & webhooksRead chats and visitors from your own software; get told about new and missed chats. | – | – | – | |
| Audit logWho changed widgets, chatbots, bans and settings - and when. | – | – | – | |
| Support | ||||
| Priority support and onboarding callAnswers first, plus help setting up your widget and chatbots. | – | – | – | |
Pricing questions
Who counts as an operator?
Everyone who answers chats: Admins, Supervisors and Operators. Viewers, who only read past chats and reports, are free. Your website visitors never count.
What happens after the free chats of the month?
On Free, after 100 chats in a month, new visitors see the message form instead: their messages are always taken and wait in your inbox. Chats start again next month, or straight away when you upgrade.
What happens after the trial, or if I move to a smaller plan?
Your business moves to the Free plan or the plan you choose, and nothing is deleted. Chats older than your plan's history are hidden, not deleted, and come back when you upgrade. If you have more operators or widgets than the plan covers, the ones beyond it pause until you upgrade. A paid plan that ends switches the chat widget off.
Is Live Chat priced apart from the other Ellibo apps?
Yes. Each Ellibo app has its own plan, so you pay only for what you use. Leads, tickets and bookings from chats need those apps too (each has a free plan).